Skills matrix for Operations Manager for Business Operations, Processes and Team Performance, covering proficiency levels, role expectations and career development within a competency matrix.
Category
L1 - Operations Coordinator
L2 - Operations Specialist
L3 - Operations Manager
L4 - Senior Operations Manager
L5 - Head of Business Operations
Operations Delivery
Operational Execution
Operational Excellence
Process Design & Improvement
Operational Excellence
Performance Metrics & Reporting
Operations Enablement
Systems, Data & Workflow Tooling
Leadership
People Leadership & Team Performance
Collaboration
Stakeholder Management & Communication
Governance
Risk, Controls & Compliance
Business Leadership
Planning, Prioritization & Business Impact