IT Support Specialist and Help Desk Technician for User and System Assistance
Skills matrix for IT Support Specialist and Help Desk Technician for User and System Assistance, covering proficiency levels, role expectations and career development within a competency matrix.
Category
Technician I
Technician II
Senior Specialist
Lead Specialist
Support Operations Expert
Service Delivery
User Support & Request Handling
Technical Support
Troubleshooting & Incident Resolution
Technical Support
Endpoint, Device & Application Support
Technical Support
Identity, Access & Core Service Support
Service Operations
IT Service Management & Documentation
Governance
Security, Compliance & Risk Awareness
Professional Skills
Communication, Collaboration & Customer Care
Leadership & Growth
Ownership, Improvement & Mentoring